Return & Refund Policy

At TerraBeam, we are dedicated to supporting adventurers with reliable lighting solutions. We recommend using our products for a minimum of 14 days to experience their full benefits.

If after 14 days of use and within our 60-day money-back guarantee you are not fully satisfied, please contact us via our Contact Us page for assistance.

Cancellation Policy

For order changes or cancellations, please contact us within 24 hours of placing your order. After this period, the order enters processing and may no longer be modified.

If a cancellation request is submitted within the 24-hour window, refunds will be processed within 7 business days.

60-Day Money-Back Guarantee

We are confident in the quality and performance of our products, which is why we encourage a 14-day trial period before requesting a return.

If you remain unsatisfied within 60 days, you may return the product under our money-back guarantee. Please note that any shipping fees, if applicable, are non-refundable.

To initiate a return, complete the form on our Contact Us page and include your Order Number or the Name and Email Address used for purchase. Our support team will guide you through the return process.

Damaged Items

We take care to package products securely. Items are considered damaged only if they are defective or physically broken upon arrival.

Minor dents or scuffs on packaging that do not affect product functionality are not considered damage.